Refund Policy

Thank you for shopping on Kadir Baba, an e-commerce platform based in Bursa, Turkey. We strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on purchases made through our platform.

1. Scope of Refund Policy

This policy applies to all transactions completed on the Kadir Baba platform. It is designed to protect buyers and sellers while ensuring a fair resolution of disputes.

2. Eligibility for Refunds

A refund may be issued under the following circumstances:

• The item received is significantly different from its description.

• The item is defective, damaged, or expired.

• The item was not delivered within the promised timeframe.

• The order was canceled before the seller processed it.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Perishable goods (e.g., food, flowers) unless damaged upon delivery.

• Customized or personalized items unless they are defective.

• Digital products once they have been downloaded or accessed.

• Items explicitly marked as "Non-Refundable" at the time of purchase.

4. Refund Request Process

To request a refund:

1. Contact the seller directly through the platform’s messaging system within 7 days of receiving the item.

2. Provide evidence supporting your claim (e.g., photos of the damaged or incorrect item).

3. If the seller does not respond within 3 business days or the issue remains unresolved, escalate the request to Kadir Baba support.

5. Refund Approval and Processing

• Refunds are subject to the seller’s approval. However, Kadir Baba may intervene to mediate disputes.

• Approved refunds will be processed within 7-10 business days.

• Refunds will be issued via the original payment method. In cases where this is not possible, alternative arrangements may be made.

6. Return of Items

• If a refund requires the return of the item, the buyer must ship the product back to the seller within the stipulated timeframe.

• The cost of return shipping will be covered by:

  • The seller, if the return is due to their fault (e.g., incorrect or damaged item).

  • The buyer, if the return is due to a change of mind.

7. Platform Limitations

Kadir Baba acts as an intermediary between buyers and sellers. We are not responsible for:

• The quality or condition of items sold by third-party sellers.

• Delays or issues arising from shipping providers.

8. Dispute Resolution

In the event of a dispute:

• Provide all relevant details and evidence to facilitate resolution.

• Kadir Baba’s decision on disputes is final and binding.

9. Changes to This Refund Policy

We may update this Refund Policy periodically. Users will be notified of significant changes through the platform or email. Continued use of the platform constitutes acceptance of the revised policy.

We value your trust and aim to provide a secure shopping experience on Kadir Baba. Thank you for choosing our platform!