Return Policy

At Kadir Baba, we are committed to ensuring customer satisfaction. This Return Policy outlines the terms and conditions for returning items purchased on our platform.

1. Eligibility for Returns

Items may be eligible for return under the following conditions:

• The item received is defective, damaged, or significantly different from its description.

• The item is unused, in its original packaging, and with all accompanying materials (e.g., tags, manuals).

• The return request is initiated within 7 days of receiving the item.

2. Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods (e.g., food, flowers).

• Customized or personalized items.

• Digital products once accessed or downloaded.

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Return Process

• Initiate a return request through the platform’s return system.

• Provide necessary evidence to support your claim (e.g., photos of the damaged or incorrect item).

• Pack the item securely in its original packaging.

4. Return Shipping

• Return shipping costs will be covered by:

  • The seller, if the return is due to their error (e.g., incorrect or defective item).

  • The buyer, if the return is due to a change of mind or other non-seller-related reasons.

• Ensure the item is shipped within the specified timeframe after approval of the return request.

5. Inspection and Approval

• Returned items will be inspected upon receipt by the seller.

• Refunds or exchanges will be processed only if the item meets the return eligibility criteria.

6. Exchanges

Exchanges may be offered if the seller has the requested replacement item in stock. If not, a refund will be processed as per the platform’s refund policy.

7. Platform Limitations

Kadir Baba acts as an intermediary between buyers and sellers. While we facilitate the return process, the final resolution depends on the seller’s policies and actions.

8. Dispute Resolution

In cases where buyers and sellers cannot reach an agreement, the platform may mediate to provide a fair resolution. The platform’s decision on disputes is final.

9. Changes to This Return Policy

This Return Policy may be updated periodically. Continued use of the platform constitutes acceptance of the updated policy.

We aim to provide a smooth and transparent return process to enhance your shopping experience on Kadir Baba.